Our staff are accountable for delivering customer service excellence. They go beyond the GSS guaranteed service standards set by OFGEM.

We are aiming to become an employer of choice and are constantly monitoring how we can improve our practices to meet the needs and ambitions of our workforce. We have recently achieved the prestigious IIP Investors in People award, by demonstrating that we have appropriate practices and strategies in place to help our people achieve their personal and business goals through development and training.